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Rules

Terms and Conditions

1. After confirming the receipt of the goods to be stored into the warehouse/onto the yard, the warehouse keeper shall issue a cargo receipt to the customer. This document is the evidence of the actual quantity of goods put into the warehouse / onto the yard.
2. The customer is responsible for the legality of the goods and must present the necessary documents to authorities upon request.
3. The warehouse keeper is responsible for the preservation of the goods and responsible for the compensation for the damage of goods to the customer (if any) except for the following cases:
3.1. The damage in the case of force majeure, such as storms, floods, sabotage or other unanticipated external forces as prescribed by law.
3.2. The damage caused by the nature of the goods or the packaging.
The damage caused by the implementation of the measures in emergency cases imposed by the government authorities.

If the customer changes the method of goods delivery, he/she must take responsibility for the damage that may occur due to changes in the method of delivery.
4. Goods are sent out only upon written orders (check, order delivery, invoice-cum-delivery…) of the customer.
5. The warehouse keeper shall only deliver the goods to those who can prove themselves are the right persons as stated in the written delivery order of the customer or to those who can submit the original copy of the delivery order in case this document did not specify the name of the goods receiver.

Goods Delivery Notes are to be issued by warehouse keeper specifying the actual quantity of goods to be taken out of the warehouse/yard.

6. The customer must pay all related charges to warehouse owner within seven days – from the date of receipt of the invoice (if not agreed otherwise in writing) and must pay the entire amount before getting out of stock.
These charges stated in quotations, contracts… shall not include all relevant taxes (if no other comments).

7. The warehouse owner is entitled to discontinue the delivery and put all the lots for which the customer fails to pay all relevant charges in sale by order of the Court (after having informed the customer by written letter) in order to recover all charges as prescribed by the contract.
8. All merchandises owned by the one customer stored STORE MATE warehouse can be hold as a guarantee for the settlement of all debts that the customer failed to pay to STORE MATE…
9. All disputes related to the contract which cannot be settled by negotiation shall be submitted to the People’s Court of Ho Chi Minh City for final verdict.